Which courier company will my order be shipped with?

Your order will be delivered to you by the courier company you selected.
Our partner courier company is DHL Express.

You can track your order with DHL at https://www.dhl.com/tr-tr/home/tracking.html.

How much is the shipping fee?

The shipping fee will be reflected on your invoice during the checkout process.

What are the delivery hours for my order?

Your order will be delivered by DHL Express during business hours from 09:00 AM to 05:00 PM (Monday to Saturday) to the address you provided.

I want to change my address or name after the order has been shipped.

To update your address or name, please contact us via our WhatsApp support line at +90 533 029 82 96, and we will forward the information to the courier.

Do you deliver on official holidays?

Courier companies do not make deliveries on official public holidays.

When will my purchased product be shipped?

Your order will be shipped within 1-5 business days. The courier companies typically deliver your package within 1-3 business days after shipment.

What if I'm not at my address when the courier arrives?

The courier will deliver the order to the address you specified. If you are unavailable at the time of delivery, the courier will contact you to provide details about the delivery status and inform you of which branch your package is at. Typically, your package will be left at the nearest courier branch, and you will need to collect it within 3 business days. Otherwise, the package will be returned to us.

You can also obtain detailed information about your package by contacting the WhatsApp number provided by the courier.

Why do you send the invoice with the package?

It is a legal requirement to include the invoice with your order and display the name and surname of the recipient on the package.