Muesna Sales Agreement

Article 1 – Parties

1.1 Seller
Name: Atamu Tekstil Sanayi ve Ticaret Limited Şirketi
Address: Merkez Mahallesi, Tatlıpınar Sok. No:5/2, Kağıthane / İstanbul
Phone: +90 [phone number]
Email: [email protected]

1.2 Buyer
Name – Surname:
TC No:
Address:
Phone:
E-mail:

Article 2 – Subject

The subject of this agreement is the sale and delivery of the product(s) ordered by the BUYER through the Seller’s website, //muesna.com, in electronic format, under the Consumer Protection Law No. 4077 and the Regulation on Distance Contracts, in accordance with the terms and conditions regarding the rights and obligations of the parties.
The BUYER acknowledges and declares that they have been informed in a clear and understandable manner by the Seller regarding the Seller's name, title, address, phone number, and other contact information, the basic characteristics of the product(s) subject to sale, including taxes, sales price, payment method, delivery terms, and other related expenses, as well as the cancellation right, how to exercise it, and the authorities to address complaints or objections. The BUYER further declares that they have electronically confirmed this information and placed the order thereafter.

The pre-information on //muesna.com and the invoice issued following the BUYER's order are an integral part of this agreement.

Article 3 – Product/Payment/Delivery Information

The type and quantity of the product(s) ordered electronically, model, sales price, payment method, delivery recipient, delivery address, invoicing information, and shipping fee are as follows:

Product(s) Ordered:
Name, code: [Product Name, Code] … units
Total Sales Price: … -TL
Payment Method: Credit Card / Bank Transfer (EFT)
Recipient:
Phone Number:
Delivery Address:
Invoice Recipient:
Invoice Address:
Tax Office:
Tax ID Number:
Shipping Fee: … -TL

The person making the payment and the person who enters into the agreement must be the same. The BUYER accepts full responsibility for any consequences arising from incorrect or incomplete information provided.

The SELLER reserves the right to stop the order if the information provided by the BUYER does not match reality. In case of an issue with the order, if the SELLER is unable to contact the BUYER via the provided phone, email, or postal address, the order will be paused for 15 (fifteen) days. The BUYER is expected to contact the SELLER within this period. If no response is received within this time frame, the SELLER will cancel the order to prevent damage to both parties.

Article 4 – Agreement Date and Force Majeure

The date of the agreement is the date the order was placed by the BUYER, which is ../../….

Circumstances that arise outside the control of either party, which were not foreseen at the time of signing the agreement and prevent one or both parties from fulfilling their obligations (such as natural disasters, war, terrorism, uprisings, changes in regulations, confiscation, strikes, lockouts, significant failures in production and communication facilities, etc.) will be considered force majeure. The party affected by force majeure will immediately notify the other party in writing.

In case of ongoing force majeure, the parties will not be held responsible for failing to meet their obligations. If the force majeure situation continues for 30 (thirty) days, either party will have the right to terminate the agreement unilaterally.

Article 5 – Seller's Rights and Obligations

5.1. The SELLER agrees to fulfill its obligations under this agreement, except in cases of force majeure.
5.2. Individuals under the age of 18 are not permitted to make purchases on //muesna.com. The SELLER will rely on the age information provided by the BUYER in the agreement. However, the SELLER will not be held responsible if the BUYER provides incorrect age information.
5.3. The SELLER is not responsible for price discrepancies caused by system errors. The SELLER is not liable for errors arising from design or unauthorized interventions in the website. The BUYER cannot claim rights based on system errors.
5.4. Purchases can be made via credit card (Visa, MasterCard, etc.) or bank transfer (EFT) on //muesna.com. Orders not paid within one week of placement will be canceled. Orders will be processed only after payment has been confirmed by the credit card or bank transfer. Payments via postal checks or cash on delivery are not accepted without prior consultation with customer service.

Article 6 – Buyer's Rights and Obligations

6.1. The BUYER agrees to fulfill their obligations under this agreement, except in cases of force majeure.
6.2. The BUYER agrees to make payment according to the specified payment method as outlined in the agreement.
6.3. The BUYER acknowledges that they have been informed about the product, including its basic features, sales price, taxes, delivery terms, and cancellation rights, and has confirmed these details electronically.
6.4. The BUYER has read and confirmed the product order, payment terms, usage instructions, and precautions provided by the website (http://freshscarfs.com).
6.5. If the BUYER wishes to return a product, they agree not to damage the product or its packaging and to return the original invoice and delivery note with the product.

Article 7 – Order/Payment Procedure

Order:
After the BUYER confirms the total amount of the products (including VAT and installment payments if applicable), the payment is processed via the bank's POS terminal. No shipment will be made until the order confirmation email is sent to the BUYER. Any issues regarding payment or credit card problems will be communicated to the BUYER through the provided contact details.

If the product cannot be supplied due to stock issues or other valid reasons, the BUYER will be informed and may accept an alternative product or wait for stock replenishment. If neither option is acceptable, the order may be canceled.

Payment:
Buyers who do not wish to use their credit card online can pay via bank transfer (EFT). If EFT is made, the date of transfer will be considered for payment confirmation. In case of unauthorized use of the BUYER's credit card, the BUYER must return the product to the SELLER within 10 days, at their own expense.

Article 8 – Shipment/Delivery Procedure

Shipment:
After the order confirmation email is sent, the product(s) will be handed over to the designated courier company for delivery.

Delivery:
Products will be delivered to the BUYER’s address via the courier company. The delivery period is 10 days from the date of order confirmation. If necessary, this period may be extended by 10 days with prior written notification.

Article 9 – Product Return and Cancellation Procedure

Product Return:
The BUYER has the right to cancel the agreement within 7 days after receiving the product if the product is defective. Returns must include the original invoice and a completed return form. The return shipping cost will be covered by the BUYER.
Products made according to the BUYER’s personal specifications (custom-made) are not eligible for return.

If the product is returned, the SELLER will refund the full amount, including taxes, to the BUYER within 10 days. The refund will be processed to the same payment method used by the BUYER.